Welcome to Flowers Watford. We provide an online flower delivery service in Watford and the surrounding areas. Our website allows customers to order a variety of fresh flowers and related products for delivery. These Terms & Conditions govern your use of our website and services, covering ordering, payments, cancellations, liability, and other important matters. By placing an order with Flowers Watford, you agree to be bound by the Terms & Conditions below—please read them carefully before making any purchase. If you have any questions regarding these terms, you may contact our customer service team prior to ordering.
These Terms & Conditions apply to all customers purchasing products or services through the Flowers Watford website. This includes all online flower delivery orders placed for Watford and the surrounding areas. Please note that additional terms may apply to promotional or bespoke services in the future; any such terms will be specified clearly at the time of the specific service.
To place an order for flower delivery via our online platform, you must:
Upon successful payment, you will receive an order confirmation on-screen and via the contact details (email or SMS) you provided. This confirmation represents our acceptance of your order and forms a binding contract between you (the customer) and Flowers Watford. Please keep your order confirmation for reference in the event of queries or if you wish to request cancellation.
We make every effort to display products accurately and supply them as described. However, flowers are a seasonal product, and specific varieties may from time to time be unavailable. If this occurs, we will substitute unavailable blooms with flowers of equal or greater value and similar appearance. Colours and arrangement style will be maintained as closely as possible, in keeping with the original order intent. If a suitable substitution cannot be made, we will contact you using the information provided to discuss alternatives or arrange a refund.
We offer flower delivery services within Watford and the surrounding areas, subject to our delivery schedule and capacity. You may specify a preferred delivery date at checkout; while we endeavour to meet this requested date, we cannot guarantee delivery at a precise time unless this is specifically agreed as part of a bespoke service. In the event of delivery delays beyond our control (such as adverse weather or unforeseen events), we will work to notify you promptly and reschedule delivery as soon as possible. Please ensure accurate recipient details and instructions are provided. If a recipient is unavailable at the address, we may, at our discretion, leave the flowers with a neighbour or in a safe location, or attempt redelivery.
Prices for all products and delivery fees are displayed on the Flowers Watford website and are inclusive of VAT where applicable. We accept payment by the methods indicated at checkout, which may include credit/debit cards and other secure online payment services. Full payment must be received and authorised before we dispatch any order.
We take reasonable care to ensure that our site is secure and your payment details are protected. However, Flowers Watford cannot be held responsible for the security of data sent over the internet. Please ensure you are using a secure connection when entering personal and payment details.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card declines or does not authorise payment, your order will not be processed and we will not be liable for any delay or non-delivery resulting from this.
We understand that circumstances can change. If you need to cancel or amend your flower delivery order, please do so as soon as possible for the best chance of a satisfactory outcome. Orders scheduled for delivery on the same day or the next day may not be cancelled or changed once they have entered the preparation process.
To request a cancellation or amendment, you must contact us with your order number and relevant details. If your cancellation is received with sufficient notice (normally at least 24 hours before the scheduled delivery), we will issue a full refund. If cancelled within less than 24 hours of delivery, or after preparation/shipping has begun, a partial refund may be available at our discretion, depending on order status and perishability of products.
In the unlikely event that we are unable to fulfil your order for any reason (e.g. unavailability of stock, operational disruptions, or inability to deliver), we reserve the right to cancel it. In such instances, a full refund will be issued, and we will notify you as soon as possible.
Due to the perishable nature of fresh flowers, we are unable to accept returns. However, if you are not satisfied with the quality of flowers received, or if an order arrives with damaged or missing items, please contact us within 24 hours of delivery. We may request photographs and will review each case on its merits. Where complaints are substantiated, we may offer a replacement, credit note, or partial/full refund, as appropriate.
Please inspect the flowers at delivery; any issues must be reported promptly to enable us to resolve them quickly and satisfactorily.
Flowers Watford is committed to protecting your privacy. When you place an order, we collect and process your personal information (including name, contact details, and delivery address) for the purpose of fulfilling your order and communicating with you about it. We will not share your information with third parties except as necessary to process payments, deliver flowers, or comply with legal obligations. Further details about how we use and safeguard your data can be found in our privacy policy, available on our website.
We aim to provide high standards of service and product quality. However, our liability to you is limited as follows:
All content on the Flowers Watford website—including text, images, product descriptions, logos, and design layout—is the property of Flowers Watford or its licensors and is protected by copyright and other intellectual property laws. Reproduction or use of any content or materials from this website is prohibited without prior written permission.
We reserve the right to update or amend these Terms & Conditions from time to time, to reflect changes in our business practices or the law. Any amendments will be posted on this page, and your continued use of our online services following any such change constitutes acceptance of those new terms. Please check this page regularly for updates.
These Terms & Conditions and any contract for the purchase of goods or services from Flowers Watford shall be governed by and interpreted in accordance with the laws of England and Wales. If any dispute arises between you and Flowers Watford in connection with these terms or any order, you agree that the courts of England and Wales will have exclusive jurisdiction.
If you are dissatisfied with any aspect of our service or wish to raise a complaint regarding your flower delivery or experience with Flowers Watford, please contact us using the details provided on our website. We take such matters seriously and will investigate and respond as promptly as possible.
These Terms & Conditions apply to all customers ordering flower delivery within Watford and the surrounding areas. Thank you for choosing Flowers Watford for your online flower delivery needs; we are committed to delivering excellent products and service, and we look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Watford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Watford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
