At Flowers Watford, we understand just how important it is to receive beautiful, fresh blooms that bring joy to your home or workplace. As a trusted local florist serving households and businesses in and around Watford, we stand by a Fresh Flowers Guarantee. Our priority is to ensure every bouquet arrives as vibrant, fragrant, and long-lasting as possible. This page outlines our policies for returns, refunds, replacements, and complaints so you can shop with full confidence.
Your flowers should arrive in perfect condition. In the rare event that your order is damaged in transit, please inspect your flowers immediately upon delivery. If you notice any damage, such as crushed blooms or extensive wilting, please let us know within 24 hours. This helps us assist you swiftly and provides us with the information needed to maintain our high standards of quality for every delivery across Watford.
We take great pride in offering a freshness window for every order. Our bouquets are carefully prepared and sourced daily to ensure maximum vase life once received. We guarantee the freshness of our flowers for a full five days from the date of delivery in Watford, provided they receive normal care (fresh water and trimming stems). Should your flowers wilt excessively or show signs of poor condition within this period, get in touch with us so we can investigate and resolve the issue.
Your satisfaction is our top concern. If your Flowers Watford order arrives damaged or fails to meet our Fresh Flowers Guarantee within the five-day window, we offer the following remedies for qualifying claims:
In some cases, we may ask for a digital photo of the flowers and packaging to help us assess the issue and improve our service. All claims should be made within 24 hours for damage-on-arrival cases, or within the five-day freshness guarantee window for freshness concerns. Replacement deliveries are prioritised for our Watford customers wherever possible.
If you are dissatisfied for any reason—whether related to delivery, bouquet quality, or customer service—please contact us as soon as possible. Our management team carefully reviews all feedback and aims to resolve complaints professionally and fairly within three working days. Simply provide your order details, a clear description of the problem, and any supporting photos if applicable. We will keep you fully informed throughout the process and work with you to achieve the best possible outcome.
Flowers Watford is proud to be your local partner for floral gifts and displays in Watford and surrounding areas. We are dedicated to ensuring every customer receives a product and service they are delighted with. Thank you for supporting your trusted, community-focused Watford florist—where your satisfaction is always guaranteed.
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